FAQ

Orders
There are two ways to order at Cebanatural.com:
  • on the internet www.cebanatural.com, being this the easiest way to order.
    To watch a video explaining the order process see:
  • via Fax - you can print the fax order form here >> Fax Order Form Pedido Fax PDF
Shipping cost:
  • Order above 49,00€ are send without shipping charge in Spain.
  • Orders below 49,00€ are charged between 2,95€ and 5,95€ shipping cost depending on order amount and shipping service.
  • The minimum order amount is 10,00€.
For orders to the Canary Islands, Balear islands and internacional destinations see: Shipping charges
The delivery time depends on the delivery form selected:
  • Messanger (NACEX - CORREOS EXPRESS - SEUR)
    If we recieve your order before 16h, it will be send the same day and delivered the next working day within Spain.
    To Canary and Balear Islands in 24-48horas
  • Correos
    Normally your order will be delivered within 2 to 5 working days. If you are not present at the time of delivery the postman leaves a note for you to pick up the parcel at your local post office.
When your order has been shipped, you will receive an Email with the corresponding tracking code. You than can check the actual delivery state of your order on the internet with a direct link to the shipping company.
When your order has benn shipped,you will receive an Email with the tracking code and a direct link to the page of the shipping company.

As a registered client you can check your order status at Cebanatural.com: Your account - Order history - Tracking
In case the ordered products are not available, we preserve the right to send the complete order when all prodcts are available. You can see the availability of the prodcuts on the corresponding product page before ordering.
Once we recieve your order it is checked by our staff and its stage is changed to "PREPARING". At the same time you will recieve an Email informing of any change in delivery stage.
If your order has not yet passed on to the state PREPARING, you can place a new order and select I would you like to recieve this order together with your previous order in step 1. of sending your order. This way you will not be charged additional shipping fee.

You also can contact us and we might still be in time to modify your order. To contact us click here: Contact.

If you are a registered client you can select the order in the contact form to speed up the process.
Contact us as soon as possible via the Contact form and let us know that you would like to cancel your order.

If you are a registered client pleas select you order in the contact form to speed up the process. If yoy are not a registered client, please indicate the order number.
*We cannot cancel any orders which have passed to order stage "SENT"
You can print your invoice directly from Cebanatural.com.
You only have to access your account with your EMAIL and your PASSWORD and access:
Your account - Order histroy - Print invoice

In case you cannot print your invoice, please contact us and we send it to you.
Shipping
Please check that you correctly completed the order. If your order has been completed correctly, then: In case you did not receive an order confirmation and you cannot access your order in your account, than most likely your order has not been completed correctly and we did not recieve it.

Please check if your order has been sent. If your order has been sent, than:

If you did not receive an order confirmation nor a sent confirmation, than please contact with us to investigate what happened.

Do not hesitate to contact us if you are not sure what happened with your order >> Contact

When your order is shipped you recieve an Email with the Tracking code and a direct link to the shippers web page to consult the current shipping state.

As registered client you can also consult the shipping state of your order in Cebanatural.com:
Your account - Order history - tracking
Correos only makes one delivery intent. In case you are not at home during this delivery intent, the postman leaves a notification in your letterbox for you to collect the parcel at your local post office.
In exeptional cases it has happened that you do not recieve this notification. If you suspect this has been the case, we recomend that you consult the delivery state via the direct link on the sent Email you recieved or directly at www.correos.es, indicating the tracking number.
If in Correos it has been in the state En proceso de entrega for 2 days or more, we recomend taht you consult with your local post office, indicting the tracking number to.

As registered client you also can consult the delivery state at Cebanatural.com in:
Your account - Order history - Tracking
Complaints and returns
On very rare occasions we do not have the ordered products in stock. In these cases we may send a first shippment with the products in stock, followed by a second shippment with the remaining prodcuts. he packing list will show the missing prodcucts.
if your order has been incomplete without any remark on the packing list, please contact us via Contact to investigate the matter.

We prepare your order very carefully. Each order is checked twice and are checked by teoretical and actual weight before sending to prevent any errors.
To return a product you have to send it to the address indicated on the delivery note included in the parcel. Please indicate order number or client number. once we recieved the return, we will refund the corresmpnding amount. If you paid by PayPal or credit card, you will recive the corresponding credit. Orders paid by cash on delivery will be returned by money order.

For mor informacion, please see >> Return Policy
If you recieved a defect product or think that it might have some defect, please contact us via Contact and give us a detailed description of the defect. If you believ a product migth have some defect, please do not consume this product before consulting with us.

To speed up the process please indiate the order number and the expiration date indicated on the product.
If you are a registered client you can select the corresponding order on the contact form.

If you recieved a product you did not order, please contact us via Contact and give us a detailed description of the error and we will get the correct product to you as soon as possible.

If you are a registered client you can select the corresponding order on the cotact form.

We prepare your order very carefully. Each order is checked twice and are checked by teoretical and actual weight before sending to prevent any errors.
There are two ways to consult an open customer request:
  • Clic on the corresponding link of the Email you recieved when you opend the customer request
  • Login to your account with your EMAIL and your PASSWORD in:
    Your account - View customer requests
Please do not open a new customer request. It is preferable to access your initial customer request and extend your request in the corresponding field.
Products
To see the ingredient list and recomended daily intake, clic on the More Information tab present on most product pages.

Ingredientes
To see the ingredient list and recomended daily intake, clic on the More Information tab present on most product pages. The recomendad daily intake indicated is for a healthy adult person. In case you have a special condition or follow a medical treatment, we strongly recomend to consult with a health profesional beforehand.

Modo de empleo
In case you have a special condition or follow a medical treatment, we strongly recomend to consult with your health profesional before taking food supplemnets. If you are following a medical treatment we strongly recomend to consult with your prescribing health profesional beforehand. Do not stop your treatment without consulting with your prescribing health profesional.
If you have used a Cebanatural product, we welcome you to comment on this experience. To comment, clic on Comments on the product page. You can also see comments from other clients. This is a great way to benefit form other client opinions and experiences.

Valoraciones
To comment on a product, you need to have a client account and be logged in.
My account
In case you placed a previous order without creating a client account, you cannot recuperate your client data. You need to open a new client account.

That is how you can check if you do have a valid client account:
Access Login and enter:
- USER: your Email address or client number
- PASSWORD: your password
If an error shows up you most likely do not have a valid client account or you might have the wrong password.

If you are sure to have a valid client account but cannot access it, please contact us via Contact
To create a new password clic on: Login - You have forgotten your password...

Please do not hesitate to contact us in case you cannot create a new password, via Contact
Login with your Email and password and access:
   Your account – Data change realize the changes and confirm.
Login with your Email and password and access:
   Your account – Data change
Write the new password in both password fields and confirm.
You can add a new delivery address or select a different delivering address previously created during the checkout process.

You also can create a new delivery address in::
MYour account – Address book
If you are a logged in registered client, the Add to wishlist button appears on each product page.

You can see the wishlist in the rigth column of the page.
You also can clic on Display my wishlist to see a more detiled list of the selected products.

More information about wishlists here>> Wishlist help
If you are a logged in registered client, the Add to wishlist button appears on each product page. At the end of this list you can clic on Send wishlist to a friend and follow the process, so you friend can see your list.
Cebapoints
When completing an order, you will be informed of the Cebapoints that you recieved for this order.
To see the balance of your Cebapoints, Login with your Email and password and access:
Your account - My Cebapoints
To use your Cebapoints, Login with your Email and password and access:
Your account - My Cebapoints
Specify the amount of Cebapoints you want to use and complete your order.
To watch a video on how to sue my Cebapoints click:
Atention: Once you have added your Cebapoints to your shopping cart they have to be used, you cannot reverse this process.
About Cebanatural
Cebanatural presents variour carefully selected european producers of high quality products in our online stroe. Our mayor brand is Sanct Bernhard, a german company with more than 100 years of history and a maret leader in the field of food supplements and natural remedies. Sanct Bernhard is a leading brand serving millions of customers in Germany and Europe.

We invite you to experience for yourself our high quality prodcuts and first class service.
>At Cebanatural we work directly with producers without intermediate dealers, importers or distributers. This allows us to offer our customers quality products at an exeptional price.

Our mayor brand is Sanct Bernhard Alemania, which was founded in 1903 and is a leader in its field not only in Germany but on an European level.

If you compare prices between differnet brands, distributers or online stroes, please take in consideration not only the preice but also the quality of the ingredients, the number on cápsules or tablets, ingredients por capsule or tablet, shipping cost, payment forms, speedy delivery service and of course the quality and service offered by Cebanatural.

We appreciate all comments and suggestions to make Cebanatural a better shopping expeience.
  • If you have a comment or suggestion for us, please clic on: Contact and select in Department: client opinion.
  • If you would like to express your opinion about Cebanatural, so that other clients can see it, please clic on: See client opinion at the botton of the left hand column,
    You need to be a registered client to place your comment.
At this time we do not have a system in place for health profesionals, dealers or retailers. Nevertheess, we probably will so in the near future for acredited helath profesionals or dealers.
If you wish, you can send us your eMail address via Contactar to be informed when we offer such a system.

Meanwhile, you can take advantage of the quantity discounts we offer on many products if you purchase 3 or more units at www.cebanatural.com. We also offer the loyalty system Cebapoints and Vouchers for larger purchases. Cebapoints
Please do not hesitate to contact us via Contact We will try to answer any question related to this site you might have.

To speed up your request, please indicate order number or client number in the contact form.

Haven not found the answer? Ask us, click here

We normally respond within a few minutes during office hours. Most popular questions will appear on this page.