As a general rule we only accept returns when the products are in perfect condition, without being used, opened or changed in any other way.
Items offered by Cebanatural.com are carefully selected and of the highest quality as part of our commitment to our customers. However, if you are not satisfied with any of our products, you can return the products within fourteen (14) days from the date of receipt.
The corresponding amount will be reimbursed when we receive the returned merchandise, and have inspected its condition. The reimbursement form depends on the chosen form of payment of the original order. When paid by credit card we will return the amount to this credit card. Any other form of the original payment will be returned to the banc account you specified in the return order.
The destination address for returns is indicated in the delivery note you receive with the original order. You must include your order number or packing slip copy in the return shipment so we can link the return to the original order.
To facilitate the return, we recommend to contact us via the contact system in cebanatural.com to comunicate that you will or have returned products to us.